FAQ

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@mydezire.com

Q. What is MyDezire.com?
A. MyDezire.com is an online platform dedicated to providing high-quality health and fitness products at affordable prices. Since 2018, we have been committed to making wellness accessible to everyone, regardless of their background or income.

Q. What types of products do you offer?
A. We offer a wide range of products including fitness equipment, wellness gadgets, healthy living essentials, and more. Our selection is carefully curated to meet the diverse needs of our customers.

Q. How can I place an order on MyDezire.com?
A. To place an order, simply browse our website mydezire.com, add the desired products to your cart, and proceed to checkout. You will need to provide your shipping information and select a payment method to complete the purchase.

Q. What payment methods do you accept?
A. We accept a variety of payment methods, including credit/debit cards, net banking, UPI, and popular digital wallets. All transactions are secure and encrypted for your safety.

Q. Do you offer cash on delivery (COD)?
A. Yes, we offer cash on delivery (COD) as a payment option for select locations. The availability of COD will be confirmed during the checkout process based on your shipping address.

Q. How can I track my order?
A. Once your order is shipped, you will receive an email with a tracking number and a link to track your shipment. You can also log in to your account on MyDezire.com and check the status of your order under "My Orders."

Q. What is your return and refund policy?
A. We offer a hassle-free return policy for eligible products within 5 days of delivery. If you are not satisfied with your purchase or receive a damaged or defective item, you can initiate a return by contacting our customer service team. Refunds will be processed within 5-10 business days after the returned product is received and inspected.

Q. How can I contact customer support?
A. You can reach our customer support team via email at support@mydezire.com Our support team is available from Monday to Friday, 10:00 AM to 6:00 PM.

Q. Do you offer international shipping?
A. Currently, we only ship within India. We are working on expanding our services to offer international shipping in the near future.

Q. How can I stay updated on new products and offers?
A. To stay updated on the latest products, special offers, and promotions, you can subscribe to our newsletter by entering your email address at the bottom of our homepage. You can also follow us on our social media channels for the latest updates and health tips.

Q. Can I cancel my order after placing it?
A. Yes, you can cancel your order before it is shipped. To cancel an order, please contact our customer support team as soon as possible. If your order has already been shipped, you may need to initiate a return once it is delivered.

Q. How do I create an account on MyDezire.com?
A. Creating an account is easy! Simply click on the "Sign Up" or "Create Account" button on our homepage and fill in the required information. Having an account allows you to track orders, save your shipping details, and receive special offers.

Q. Are the products on MyDezire.com genuine?
A. Yes, we take pride in offering only genuine and high-quality products. We source our products directly from trusted manufacturers to ensure authenticity.

If you have any more questions or need further assistance, feel free to reach out to us. We are here to help!